As part of the Ministry of Industry and Commerce's continued strategic development plans and efforts to improve its services to citizens and residents of Bahrain, Minister of Industry and Commerce H.E. Mr. Zayed R. Alzayani opened the Consumer Protection Center at the headquarters of the Ministry of Industry and Commerce, the third customer service center in the Ministry, aiming to enhance government services provided by the Department of Consumer Protection to all categories of Bahraini society by smart and innovative technical standards that achieve customer satisfaction through facilitating business and easily benefitting from consumer protection management services.
H.E. the Minister of Industry and Commerce stressed the importance of establishing the center and noted that the Department of Consumer Protection seeks to achieve the strategic objectives set in its national executive plans and government work programs for the Ministry of Industry and Commerce, aiming to improve consumer protection performance and services, and ensure that their efficient implementation with the highest standards, to activate cooperation and joint action between the ministry and traders within the active framework the government and the private sector, to achieve development aims.
H.E. Mr. Zayed R. Alzayani also confirmed that the Consumer Protection Center works innovatively according to set plans and strategies to serve customers considering all scenarios. The center also offers services for people with special needs, as well the possibility of communication in several languages. To ensure providing smooth consumer protection services to the largest segment of citizens and residents of the Kingdom of Bahrain.
The Consumer Protection Centre for Customer Service provides multiple services, most importantly receiving automatic and traditional bakery's subsidized flour applications, promotion and discount licenses, as well as receiving and processing consumer complaints. In addition to a specialized office to provide introductory and educational services to consumer protection law No. 35 of 2012, as well as smart screens to provide high quality and professional electronic services.
