The Consumer Protection Directorate at the Ministry of Industry and Commerce celebrated “Gulf Consumer Protection Week", which falls annually on the second week of March. On this occasion, H.E.A Sh. Hamad bin Salman Al Khalifa, Assistant Undersecretary for Domestic and Foreign Trade, noted that the Consumer Protection Directorate at the Ministry is keen to celebrate this occasion with its GCC counterparts to emphasize the importance of preserving consumer rights in local markets, preventing unfair commercial practices and spreading awareness of smart and sustainable consumption to achieve social justice and create a safe and attractive shopping environment in Bahrain.
The Assistant Undersecretary indicated that this year, a set of activities and events were launched for different age groups, including an innovative awareness bus allocated in cooperation with the Capital Municipality at the Ministry of Municipalities Affairs and Agriculture, to be visited by public school students to identify the role of the Consumer Protection Directorate and raise awareness of smart and sustainable consumption methods, and daily saving principles.
Sh. Hamad bin Salman Al Khalifa added that HE Mr. Abdulla bin Adel Fakhro, Minister of Industry and Commerce honored a group of commercial establishments that cooperated with the Consumer Protection Directorate to protect consumer rights during 2022, those include Lulu Hypermarket Bahrain, Talabat, Extra, AJM Kooheji Group, Yousif Khalil Almoayyed, Al-Rashed Group, JustClean, Yousif Bin Yousif Fakhro, Ebrahim K Kanoo B.S.C (c) (Toyota), Awal Al Gulf.
A second group of commercial establishments were honored for their quick response and continuous cooperation in providing the Consumer Protection Directorate with consumer data, namely Carrefour, Al Montazah, Lulu Hypermarket Bahrain, Al Helli Supermarket, Ramez, Alosra, Al Jazeera, Megamart and Babasons and Aswaq Al Awafi. Moreover, a service level agreement was signed between the Consumer Protection Directorate represented by Undersecretary of the Ministry of Industry and Commerce, Ms. Eman Ahmed Al-Doseri and a number of commercial sector representatives, to organize and speed up resolving and addressing consumer complaints.
Sh. Hamad bin Salman Al Khalifa, Assistant Undersecretary for Local and Foreign Trade, also noted that the Consumer Protection Directorate receives all consumer complaints around the clock, through various official channels, such as Tawasul, hotline, e-mail, social media or personal attendance. Expressing his appreciation to all government and commercial
