The Ministry of Industry and Commerce notes that the cases in which actions were taken and referred to authorities occurred upon receiving complaints from citizens affected by some accounts, those cases include not delivering services or goods after payment, receiving goods and services that are different from what was agreed upon or committing forgery in official documents.​

The Ministry also notes that messages being circulated on social media attributed to the Ministry are not true, and that information related to the Ministry will only be published on the Ministry's various official platforms.