To submit a complaint, please send the complaint through the following consumer protection communication channels, with a copy of the supporting documents attached (such as buying receipt, warranty or agreement):
- Contact centre telephone number: 17007003
- Email address: consumer_protection@www.moic.gov.bh
- National suggestions and complaints system (Tawasul): www.bahrain.bh/tawasul
It is appropriate to complain when a seller/retailer does one of the following:
- Refrains from selling an item or providing an invoice.
- Is non-compliant with the shop’s selling policy.
- Uses the statement ‘Goods sold are not refundable or replaced’ in the invoices or any banners in the shop.
- Forces the purchase of one commodity when buying another; for example, when buying a mobile phone, they insist you need to buy secondary accessories.
- Declares a different price on the product from the price in the cash register.
- Adds a fee when buying using a credit card.
- Applies a service charge in a non-tourist restaurant or coffee shops
- Offers sales and promotions that are not real or are unlicensed.
- Uses misleading advertisements.
- Manipulates the date of production and the expiration of a product.
- Uses pyramid and networking marketing.
- Refrains from returning or replacing an item within 15 days from the date of purchase when it has a manufacturing defect, or does not conform with the specifications approved or contracted for.
- Provides verbal assurances only, and refrains from providing a written and notarized guarantee.
- Where the provider refuses to offer spare parts or maintenance for the products in compliance with the product's nature. The provider may agree with the consumer, in writing, to a certain period during which such spare parts or maintenance will be delivered.
- Limits the free flow of products to the market, wholly or partially hides products, stores products improperly, or refrains from dealing with certain products.
- Holds products for a particular person that are available in the market as a whole or in part.
- Does not give necessary information or provides misinformation about a particular product.
