Our Vision:
The Consumer Protection Directorate at the Ministry of Industry and Commerce, Kingdom of Bahrain, envisions society where consumers are empowered, protected, and confident in their economic transactions. We strive to foster a marketplace built on trust, fairness, and ethical practices, ensuring a harmonious relationship between consumers and businesses. Our vision is to be a leading authority in consumer protection, setting the benchmark for excellence and innovation in safeguarding consumer rights within the Kingdomof Bahrain and beyond.
Our Mission:
The Consumer Protection Directorate at the Ministry of Industry and Commerce is dedicated to safeguarding the rights and interests of consumers. Our mission is to create a fair and transparent marketplace, where consumers can confidently engage in economic activities while being protected from fraudulent practices and unfair treatment. We strive to ensure that businesses and traders operate with integrity, adhering to ethical standards and fulfilling their obligations towards consumers. Through effective regulation, enforcement, and education, we aim to empower consumers with knowledge and awareness, enabling them to make informed choices and assert their rights.
Implementing laws and legislations that protect consumers’ rights.
Implementing policies that promote consumer protection, according to the consumer protection laws and regulations in the Kingdom of Bahrain.
Combatting commercial fraud, according to the laws and regulations in the Kingdom of Bahrain.
Receiving and responding to consumer complaints.
